Try Remote Computer Repair

If you’d like some help keeping all of your devices up-to-date and running smoothly, it might be beneficial to invest in a remote computer repair service. However, there are many choices, so it’s critical to know what questions to ask.

What You Should Know

What's the Charge?

When you’re considering the options about remote computer repair services, it’s important to ask if they charge an hourly rate or a flat fee. If they charge hourly, ask for a time estimate. If the company is reputable, they should be friendly, courteous, and give detailed answers.

Who's Fixing It?

This question is just as important as the fees. If you’re spending money on top quality computer repair service, the company should only use highly qualified and certified IT professionals. Ask if they are sub-contracting the repair job to an overseas contractor, which is not recommended.

Are You There?

If you’re looking for a remote tech support service for your business, the accessibility of the company is extremely important. You want to make sure that the company is easily reachable, and can provide support at all hours of the day or night to ensure your devices work properly.

Do Your Research

It’s always a good idea to ask for references. Most reputable remote computer repair service companies will have a well-designed reference page on their website so you can easily read their reviews. You can also do a quick Google search to get unbiased opinions of customers’ experiences with that company.