When you’re considering the options about remote computer repair services, it’s important to ask if they charge an hourly rate or a flat fee. If they charge hourly, ask for a time estimate. If the company is reputable, they should be friendly, courteous, and give detailed answers.
This question is just as important as the fees. If you’re spending money on top quality computer repair service, the company should only use highly qualified and certified IT professionals. Ask if they are sub-contracting the repair job to an overseas contractor, which is not recommended.
It’s always a good idea to ask for references. Most reputable remote computer repair service companies will have a well-designed reference page on their website so you can easily read their reviews. You can also do a quick Google search to get unbiased opinions of customers’ experiences with that company.